FAQ

To lookup the status of your order, click here! If you have a oxfordapparelcorp.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.

An Oxford Apparel online account is not required to complete an order. We do, however, recommend creating your account for easy and convenient management of your online orders.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been completed, the order goes almost immediately to processing, to get your order to you as fast as possible. However, because we ship directly from our factory, you may be able to catch us.

Once your order has been completed, the order goes almost immediately to processing, to get your order to you as fast as possible. However, because we ship directly from our factory, you may be able to catch us.

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address.

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. To see full policy, click here.

Oxford Apparel will offer free exchanges within 30 days of ordering for any item of similar or lesser value (Limit 1 exchange per item for each order.) Orders past this window will not be eligible for an exchange. We will authorize an exchange for items that are in as-new condition, unwashed, and with their original tags intact. You can initiate your return by clicking here.

We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Click here to generate a new label for domestic returns.

Oxford Apparel comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Sorry, Oxford Apparel does not offer price matching or adjustments at this time.

Please refer to our size guides for general measurements. If you still need assistance, please email or call us for any additional help.

Yes! We ship almost everywhere in the world.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.

We offer 15% off for first-time buyers if they are referred by a repeat customer! You can also earn $25 credit for each first-time buyer you refer! For more information, simply log in and view the Referral Program page here.

Yes, we do! Please click here for more information and to apply.